Return & Refund

 

EYEZIE Return & Refund Policy

At EYEZIE, we are committed to ensuring your satisfaction with every purchase. Please review our return and refund guidelines carefully before initiating a return:

1. Eligibility for Returns

  • Timeframe: Returns are accepted within 15 days of receiving your purchase. Items returned after this period will not be eligible for a refund or exchange.
  • Condition: Items must be unused, in their original packaging, and with all tags attached. Items that are worn, damaged, or altered in any way will not be accepted.

2. Exceptions

  • Personalized or Custom Items: Due to the made-to-order nature of our products, returns are not accepted for buyer’s remorse or items that are clearly personalized.
  • Size Exchanges: We do not accept returns or exchanges for incorrect sizing. Please refer to our size guide before placing your order.
  • Hygiene Products: For health and hygiene reasons, certain items (e.g., face masks) are non-returnable and non-refundable.

3. Reporting Issues
If your item arrives misprinted, damaged, or defective, claims must be submitted within 15 days of receiving the product.

  • To report an issue, contact our support team with a detailed description of the problem and photos of the product, if applicable.
  • Claims for packages lost in transit must be submitted within 15 days of the estimated delivery date.

4. Refund Process

  • Once we receive and inspect your returned item, you will be notified via email about the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days and credited to your original method of payment.
  • Items returned without prior approval may not be eligible for a refund.

5. Return Shipping

  • Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
  • In cases where items are returned due to incorrect addresses or unclaimed shipments, customers will be responsible for reshipment costs.

6. Non-Refundable Situations

  • Wrong Address: If an insufficient or incorrect address is provided, the shipment will be returned, and customers will be responsible for reshipment fees.
  • Unclaimed Shipments: Unclaimed shipments will be returned. Reshipping will incur additional costs.
  • Charity Donations: Unclaimed returns may be donated to charity after 30 days if not resolved.

7. International Returns
For EU customers, per Article 16(c) and (e) of Directive 2011/83/EU on consumer rights, the right of withdrawal does not apply to:

  • Goods made to consumer specifications or clearly personalized.
  • Sealed goods unsealed after delivery that are unsuitable for return due to health protection or hygiene reasons.

Contact Us
If you have any questions or concerns about your return, please contact our support team at eyezie@eyezie.com for assistance.